Baby Registry Sales Consultant - Toys'R'Us (Lubbock, TX)
## Description Registry Consultants will also be responsible for promoting and selling our service programs such as:
Buyer Protection Plans, the RUs Credit Card, Rewards RUs Loyalty program, VIB (Very Important Baby), and seminar/events available at the store.
The ultimate goal of this role is to create an emotional connection with every person involved with the arrival of a new baby and create a Guest for life.
_Responsibilities_ _:
_ Demonstrate the use of selling skills by becoming knowledgeable with our product and service offerings:
To ask open-ended discovery questions in order to determine the right product for a Guest based on their needs and/or lifestyle Use product knowledge to assist the Guest with product choices and suggest add-on items to increase items per transaction and average sale To deliver supreme service using the STAR model with all of our Guests- Every Day, Every Time Drive sales in Baby Registry department by achieving set goals Use Save the Sale concepts to ensure that we are utilizing all Omnichannel options for Guests when items may be out of stock in store Work together with peers and ensure all our Guests'' needs are met and exceeded Communicate out of stock and other Guest impacting issues to Supervisor immediately Ensure that all displays are in working order for the Guests to demo and that the area is neat and shopable at all times by maintaining Standards of Excellence within department Utilize specific technology in department (store systems) to look up merchandise, etc.
Assist fellow team members with baby registry knowledge Properly exercise the use of the communication tools as per the Telephone, Paging & Walkie-Talkie Etiquette SOP Execute all elements of the respective Routine Action Plan Assist in recovering the store prior to closing ## Qualifications Previous experience in a sales driven retail environment Strong guest service skills Must possess a high degree of interpersonal skills with an outgoing, friendly, pleasant personality that represents the RUs brand Excellent follow up skills Utilize strong communication skills verbal, non-verbal and display active listening to assist Guests in making their selections Ability to lift and carry merchandise weighing up to 40 pounds and to climb/descend ladders Multi-lingual speaking a plus, but not required Job Function:
Store Team Member Schedule:
Flexible Brand:
ToysRUs/BabiesRUs Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Buyer Protection Plans, the RUs Credit Card, Rewards RUs Loyalty program, VIB (Very Important Baby), and seminar/events available at the store.
The ultimate goal of this role is to create an emotional connection with every person involved with the arrival of a new baby and create a Guest for life.
_Responsibilities_ _:
_ Demonstrate the use of selling skills by becoming knowledgeable with our product and service offerings:
To ask open-ended discovery questions in order to determine the right product for a Guest based on their needs and/or lifestyle Use product knowledge to assist the Guest with product choices and suggest add-on items to increase items per transaction and average sale To deliver supreme service using the STAR model with all of our Guests- Every Day, Every Time Drive sales in Baby Registry department by achieving set goals Use Save the Sale concepts to ensure that we are utilizing all Omnichannel options for Guests when items may be out of stock in store Work together with peers and ensure all our Guests'' needs are met and exceeded Communicate out of stock and other Guest impacting issues to Supervisor immediately Ensure that all displays are in working order for the Guests to demo and that the area is neat and shopable at all times by maintaining Standards of Excellence within department Utilize specific technology in department (store systems) to look up merchandise, etc.
Assist fellow team members with baby registry knowledge Properly exercise the use of the communication tools as per the Telephone, Paging & Walkie-Talkie Etiquette SOP Execute all elements of the respective Routine Action Plan Assist in recovering the store prior to closing ## Qualifications Previous experience in a sales driven retail environment Strong guest service skills Must possess a high degree of interpersonal skills with an outgoing, friendly, pleasant personality that represents the RUs brand Excellent follow up skills Utilize strong communication skills verbal, non-verbal and display active listening to assist Guests in making their selections Ability to lift and carry merchandise weighing up to 40 pounds and to climb/descend ladders Multi-lingual speaking a plus, but not required Job Function:
Store Team Member Schedule:
Flexible Brand:
ToysRUs/BabiesRUs Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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