6108 38th street apt A
Lubbock Tx 79407
Fast track, guest-focused professional offering more than 10 years’ experience in the hospitality industry. Proven record in business development, controlling cost, and training. Identifying and resolving operational problems, and facilitating operations. Cross-functional team leadership and motivation abilities, combined with decisive management style to consistently outperform market competition.
Summary of Qualifications
Attain and surpass corporate goals and sales exceptions while maintaining quality, safety, and guest-service integrity through total quality Management practices. PC proficient; MS Office and Hotel Systems. Fluent in Spanish Strong Leadership Skills Excellent Oral and Written Communications - Detail - Oriented - Excellent Planning and Organizational Abilities - Outstanding Customer Service Skills.
2014-present Holiday Inn Express Wollforth Tx,daily train front desk staff . Hire and complete new hire paper work , deposit for the day. inspections of guest rooms and up keep maint projects. Order supplies for hotel keep inventory for guest need
2010-2014-Marriott - TownePlace Suites. Lubbock Tx. Pillar Resorts Loop 289 hotel was in red zone retrain new staff. Brought in new accounts with sales dept.Orders from suppliers guest relations issues Marriott trained . House peeking training, front desk , accounting daily deposits.overlooking all areas of the hotel.
2007- 2010 La Quinta Inn El Paso TX, General Manager, certified Inspector and Duel Manager. I have trained and staff this hotel to meet its monthly goals and its daily goals. Have brought new accounts to the hotel. I also have increased the Hotels scores by training and quarterly goals. I have a staff of 35. Re certified by La Quinta Corp .Payroll, Budget, Inventory Hotel, Breakfast ordering, Inspect hotel rooms 121.Sales calls new accounts to the hotel. Yearly Budgeting, profit and loss reporting. Daily reports banking. Guest satisfaction. Was the only Manager in El Paso to receive awards for La Quinta regional group 2? Was under 2% for the years. Hit all budget goals set by La Quinta Inn. Was ranked to 5 in region out of 26 hotels new. Monthly guest surveys was 85.5.
2004-2007 Residence Inn Marriott (Chandler Fashion) Pillar Resorts Phoenix AZ, AGM full Managers responsibility for 102-room hotel operations with 25-30 staff Members. Responsibility, for staff training and guest services. Overseeing all payrolls, P&L, budget, food and beverage. Monthly events for guest. Inventory for Hotel Market. Budget and payroll. Human Resources.
1999-2003 General Manager La Quinta Inn & Suites, Inc. - Airport Denver, CO Held full P&L responsibility and challenged to revitalize low occupancy ratings for this 122 - room hotel with 25-30 staff members. Restructured key Staff positions; enhanced customer service satisfaction through Intensive staff training and motivation. Launched aggressive marketing Initiatives; .Personally captured high-profile accounts generating more than $300 in annual revenues. Achieved and sustained average 85% Occupancy, up from 30%.
Certified General Manager Training
La Quinta Inn & Suites
La Quinta Inn Inspector Perfect Manager Program
Dual Manager for La Quinta Inn
Certified Assistant General Manager
Marriott Assistant General Manager
Holiday Inn Express Duel Manager
Emergency Medical Technician Training
American Red Cross (E.M.S.)
High School Graduate
El Paso Community Collage/ U.T.E