Cashier

Marjory Powers
4645 52nd Street Apt. O5 Email: powers2bme@yahoo.com
Lubbock, Texas 79414 Phone: 806-831-7085

Career Focus
To join an established company that continues to build stronger, more effective, and more innovative professional relationship with both customers and employees.
Core Qualifications
Good listening and responding skills
Willingness to learn and accept additional training
Team player with ability to accept new ideas and concepts
Dependable and detail oriented
Strong customer service skills
Knowledge of basic computer operations

Education and Training
Kaplan College - Medical Office Specialist - Lubbock, Texas
Montezuma Cortez High School - Cortez, Colorado Graduate 1982

Work Experience
Customer Service Agent January 2016 to Present
Convergys Corporation- Lubbock, Texas
Applied customer payments to their accounts
Reviewed billing statements with customers
Trouble shoot customer problems with high speed internet and home phone
Add new services to customers account when requested to do so
Maintain sales goal of 5 per week

Receptionist July 2015 to September 2015
Psychology Offices Lubbock, Texas
Attended patient files and scheduled patient appointments
Listened to voice mails and called patients back to answer questions
Enter payments into data base
Communicate with doctors regarding any foreseen problems with patient insurance
Filed insurance claims for patients
Administer psychological testing for police recruit employment
Customer Service Representative
First Care Health Plans Lubbock, Texas June 2013 to May 2014
First Care system included Amysis, and Health Rules
Attended six week training to learn about Medicare and Chip
Learned many healthcare computer systems to assist members

Phone Banker 2
Wells Fargo Lubbock, Texas May 2009 to May 2012
Increased productivity through setting short-term goals
Reduced inefficiencies by using check and balance guidelines
Exceeded sales goals with a 40% warm transfer rate
Resolved customer issues through active listening and probing questions
Collaboration on Team Williams projects
Customer Service Representative October 2008 to May 2009
Suddenlink Cable Lubbock, Texas
Applied customer payments to their accounts
Reviewed billing statements with customers
Answered questions regarding cable service
Customer Service Representative April 1998 to May 2007
Time Warner Cable Colorado Springs, Colorado
Applied customer payments to their accounts
Reviewed billing statements with customers
Answered questions regarding cable service
  • ID#: 124855
  • Location: Lubbock, TX , 79414

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
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  • If an offer sounds too good to be true, it is. Walk away!

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