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Personal Information

Michael Medina
mike.medina13@yahoo.com
Lubbock, TX
Experience

Manager- Lead Floor Supervisor
AT&T Inc.
June 2013 - May 2016
2321 N University Lubbock Tx

Managed group of 16-40 lead floor support representatives. Responsibilities include training, developing, mentoring and coaching regular representatives to become floor supervisors for questions and escalated calls. In charge of creation of rotation and continual education process.
Project Manager
AT&T Inc.
May 2008 - March 2013
2321 N University Lubbock Tx

Created and managed a training program for new hire representatives. Responsibilities included creating a 30, 60 90 and 120 day plan to get new hire representatives prepared for daily call taking life. During this time frame created training classes that would test and prepare new hire representatives for real scenarios on the call taking floor.
Manager
AT&T Inc.
June 2000 - November 2008
2321 N University Lubbock, Tx 79416
Managed team of 16 representatives. Responisble for training, developing, teaching and mentoring my team. Expectation was that we exceeding daily expectations of goals.
Education

Ashford University
Some College Coursework Completed
March 2012 - June 2014
Interests

Family/Children
Dallas Cowboys
Working out
Languages

Spanish ( Intermediate )
  • ID#: 126335
  • Location: Lubbock, TX , 79416

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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