Store Management


Allen Ikemba


 Allen.ikemba@gmail.com | 512.433.0303



 


OBJECTIVE  


I am looking for a position with a growing company where I can apply my experience to increase the company’s reputation and profitability.


 


Qualification Highlights


Telecommunications                  Account Management                   Business Development Consultative Seller                 Sales Management               Established Salesperson           Sales Development                   Strategic Sales Planning               


 


PROFESSIONAL EXPREIENCE


Sprint PCs – Lubbock, TX                                                               November 2013 – Present


Sales Manager


Teach and coach on the sales floor, and inspiring continuous learning on new products and solutions. Encourage consistent success and career development through formal, monthly one-on-one coaching sessions, while challenging individual and team performance against business goals and implementing business improvement strategies.



  • Upselling and cross-selling products and services to existing customers

  • Average monthly recurring revenue $47 per line comparatively to lines per plan

  • Increased store sales from $30 per handset to $81 over the course of three months

  • Average net activations to goal of 155.4% over 3 years

  • Work closely with business rep to drive new account acquisition (WESTex Documents)


 


ThreadsInk, LLC – Lubbock,TX                                                         March 2009 – July 2012


Managing Partner/ Co-Owner


Oversee all incoming accounts and coordinate order schedules. Assisted in completing all screen printing order and vector-based designs.



  • Manage all invoices for incoming customer orders

  • Gain new business by marketing to community through social media outlets

  • Work closely with employees to ensure timely completion of all orders to ensure the best customer experience


 


Cleartalk Wireless – Lubbock, TX                                                August 2009 – March 2011


Trainer/ Business Procurement Manager


Responsible for store opening and closing, customer escalations, employee scheduling and making decisions with the management team while supervising sales products and services, as well as actively solicit new business customers through outside sales and store marketing events.



  • Primary duty to sell products and services such as mobile devices and services

    • New client management and development

    • Trained incoming supervisors and managers

    • Provided testing for all store trainers




 


Wells Fargo Bank – Lubbock,TX                                            November 2006 – March 2008


Teller


Introduce existing and potential customers to new products and services, and generate leads for other members of the sales team to close. Under direct supervision, processes customer transactions within established guidelines. Identified and made sales referrals, recommend alternate channels, cross-sells bank services and products for Wells Fargo and partners



  • Achieved Tier 1 quarterly (Gold standard teller)

  • Number 1 at Central Branch (Lubbock, TX) in monthly sales quotas

  • Work closely with personal bankers to help customers achieve maximum financial potential (savings, retirement planning, etc.)


 


EDUCATION


Texas Tech University, Lubbock, TX | Bachelor of Human Sciences               August 2016


 


LEADERSHIP & INVOLVEMENT


Hispanic Student Society Community Service Organization                            2004 - 2006


 


Omega Delta Phi Community Service Fraternity                                                 2003 - 2008


Treasurer


Defined and implemented financial plans focusing on the community and business awareness from a multicultural viewpoint; managed and submitted financial budgets and supervised committee chairs semester projects.


 


VOLUNTEER SERVICE


Casa of the South Plains      Pancake Festival                     Guadalupe Center of Lubbock


Caesar Chavez March        Lubbock Catholic Resale Center            Habitat for Humanity


 

  • ID#: 132363
  • Location: Lubbock, TX , 79414

Don't Be Fooled

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