Office Clerk

Mindy Lu Vaughan                                                                                                                   3201 W Loop 289 Apt. #49 Lubbock, TX  79407                                                                         Home- (806) 853-8646, Cell- (806) 473-7722                                             vaughan.mindylu@gmail.com






OBJECTIVE


I want to succeed in a stimulating and challenging business environment that allows me to fully utilize my superior customer service and people skills with advancement opportunities. To have the opportunity to work with others in a way that helps improve, not only the company but also myself as a team member.


 


SKILLS                          



  • Typing 60+ wpm          

  • Microsoft Office/Computer Skills                                   

  • Extensive Data Entry

  • Excellent Customer Service


 


EXPERIENCE


April 2015- November 2015      Convergys             Lubbock, TX                             Position: Customer Service Representative                                       



  • Received inbound calls

  • Consulted customers on billing

  • Assisted customers’ questions/concerns

  • Obtained payments/processing

  • Marketed promotions/incentives


 


May 2011- July 2014      Lubbock Christian University        Lubbock, TX             Position: Donor Processor- University Advancement Department



  • Processed University donations

  • Reconciled budget

  • Prepared monthly donation reports

  • Generated communications to department heads

  • Handled inbound calls

  • Greeted/guided visitors on campus


 


February 2008- August 2010    Texas Tech University          Lubbock, TX          Position: Senior Business Assistant- Department of Nutrition, Hospitality & Retailing                                         



  • Created excellence student service

  • Answered phones

  • Registered students for classes

  • Assisted students’ questions/concerns

  • Coordinated classes/reserved classrooms for instructors

  • Conducted/typed professor evaluations


                                                             


March 2006- January 2008       Texas Tech University          Lubbock, TX             Position: Specialist IV- Department of Human Development & Family Studies                                          



  • Guided students’ registration, schedules, etc.

  • Performed receptionist duties

  • Oversaw classroom assignments for each semester

  • Orchestrated instructor evaluations


 


March 2001- February 2006      Texas Tech University    Lubbock, TX                 Position: Specialist III- University Library                                                      



  • Directed students

  • Generated daily schedule

  • Assisted reference/information desk

  • Scheduled/conducted library tours


Referrals


Available upon request                

  • ID#: 133030
  • Location: Lubbock, TX , 79407

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