Data Entry/ Customer Service/ General Office/Filling
Tonya E Betts
4932 Joliet Ave
Lubbock, TX 79413
Obtain a position where I can maximize my office skills, and quality assurance. Looking to build a stable career where I can accelerate my professional, and to help better the company. I am highly motivated, determined, and dependable. I can work in a team or independent as needed. Given the proper tools I can do the job that is given to me.
National Patient Account Services Bedford, TX
Title: Patient Account Representative
February 2011 – September 2012
Duties: Handled patient's accounts for over 200 hospitals nationwide. I contacted patients regarding there unpaid hospital accounts. I would get payments in full, set up patients on a payment plan, send accounts through patient's insurance carriers or inform patients of accounts being sent to collections if no payments are resolved. I would have to work through about 20 different screens in some cases to assist in taking care of the patients accounts, there is also cases where patients have over 15 different hospital accounts and my job was to link together as many as possible that could be tied into one another then proceed to handle the account. I also had communications with patients Insurance carriers, Attorneys, and the Hospital.
Crescent Processing Company Grand Prairie, TX
Title: Marketing Representative
February 2008 – September 2011
Duties: I would contact business owners and set up appointments for a sales representative to stop by and discuss credit/debit card machines to be installed for their business. I would always handle each call with great customer service. When an appointment is set I would then send the call over to be verified.
Wal-Mart Supercenter Bedford, TX
Title: Customer Service
January 2003 – February 2008
Duties: I would handle customers returned merchandise. I also handled Money gram wire transfers, and Money Orders. I would look up merchandise at other Wal-Mart locations for customers. I would check out customers merchandise as well.
Certification, Medical Office Specialist
January 2001 – May 2002
American Commercial College
Great communication skills, typing 40 wpm, Data Entry
Available upon request